Focusing a social service agency on results and improved outcomes: An interview with Reggie Bicha, Executive Director of the Colorado Department of Human Services – Episode #34

How can a social service agency, whether at the state or local level, create an organizational culture focused on results? How can it create ongoing, meaningful conversations among agency leaders and staff that drive meaningful improvements? To explore these issues, we’re joined by Reggie Bicha (@reggiebicha), the Executive Director of the Colorado Department of Human Services under Governor John Hickenlooper and the Former Secretary of the Wisconsin Department of Children and Families under Governor Jim Doyle.

Our interview focuses on the performance leadership strategy that Reggie Bicha developed and launched in 2009 in Wisconsin called KidStat. As Secretary, he used the KidStat process to create alignment within the agency, helping ensure that “the right staff with the right resources delivering the right programs at the right time to the right people that’s going to help our state achieve what it is that I’ve been assigned by the legislator and governor to achieve.” Today, as head of the Department of Human Services in Colorado, Reggie Bicha continues to use a “stat” initiative to focus his agency on results, called C-Stat.

Web extra:  In our web extra, Nikki Hatch, who was formerly in charge of the KidStat process at the Wisconsin Department of Children and Families and today continues to work with Reggie Bicha as the Deputy Executive Director of Operations at the Colorado Department of Human Services, provides an example of how KidStat led to a specific improvement in performance. [click here]