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Matt Leighninger is the Executive Director of the Deliberative Democracy Consortium and the author of the recent report for public managers, “Using Online Tools to Engage – and be Engaged by –The Public” published by the IBM Center for the Business of Government. The motivation behind the report: While many federal and state agencies are striving to engage with citizens using online tools and e-government, many public managers find themselves unfamiliar with what tactics and tools work best under different scenarios.
