Transforming support services in Federal agencies: An interview with Jeffrey Neal, Former Chief Human Capital Officer, Defense Logistics Agency and Department of Homeland Security – Interview #139

How can Federal agencies successfully streamline their support services, such as HR and IT, to boost efficiency and improve results?

We get insights from Jeffrey Neal (@JeffNealHR), a leading expert in human resources issues. He served for 33 years in the Federal government, including as the Chief Human Capital Officer for the 23,000-employee Defense Logistics Agency (DLA) from 2000 to 2009. At DLA, he helped the agency identify more than $50 million in administrative and operational savings. He later served as the Chief Human Capital Officer for the Department of Homeland Security, which has more than 240,000 civilian and military employees. Today he is a Senior Vice President at the consulting firm ICF and he also runs the ChiefHRO blog.