In 2010, when Mayor Mitch Landrieu took office, New Orleans faced many serious challenges, including the highest murder rate, widespread blight and a dysfunctional city government. Four years later, the city has undergone a remarkable turnaround, with a new culture of results-focused and data-driven government that emphasizes establishing clear strategies, setting specific goals and tracking those goals with data-driven “stat” (aka PerformanceStat) meetings. Those efforts have contributed to important improvements for citizens, including sizable reductions in homicides and blight.
To gain insights for other cities or jurisdictions aiming to tackle tough performance challenges, we’re joined by Andy Kopplin. He is the First Deputy Mayor and Chief Administrative Officer of the City of New Orleans, under Mayor Mitch Landrieu. In his role, he oversees the day-to-day operational functions of City Hall.